Director, Customer Success, APAC
Core
Strategic and operational leadership for the Customer Success organization across APAC, ensuring customers achieve measurable business outcomes and realizing maximum value from their partnership.
Role type
Director, Customer Success (Leader-of-leaders)
Builds
Customer Success teams (CSMs and Technical Success Consultants) and regional customer success strategies
Domain
Industrial software (AVEVA) / Customer Success / APAC Region
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, people leadership, commercial acumen, customer advocacy, operational discipline, team development, cross-functional partnership, data-driven decision making
Preferred skills
Experience leading multidisciplinary teams, managing diverse markets and cultures, executive stakeholder management
Technologies
N/A
Responsibilities
Develop and execute APAC Customer Success strategy aligned with global objectives; Lead, coach, and develop a high-performing team of Customer Success leaders; Own regional performance metrics including retention, adoption, health, and value realization; Partner with Sales and revenue teams on expansion and renewal strategies; Engage directly with strategic customers and executive stakeholders; Establish governance, operating rhythms, and performance management processes
Seniority
Director, strategic leadership & mentorship
