IT Support Engineer-1
Core
Provide end-user IT support, manage incidents via ServiceNow, and maintain hardware/assets for a global industrial software company.
Role type
IT Support Engineer (End User Services)
Builds
Stable IT operations for global offices and remote users
Domain
Industrial Software / Enterprise IT
Deliverable
client delivery
Required skills
Incident management, ServiceNow, Windows 10/11 support, Microsoft 365, Active Directory/Entra ID, mobile device support (iOS/Android), remote support tooling, asset lifecycle management
Preferred skills
Endpoint management (Intune/SCCM), AV equipment support, network equipment health checks, automation initiatives
Responsibilities
Monitor and support incoming incidents and requests, support new hire onboarding and employee exit, manage IT stock and PC-refresh requirements, support AV equipment and network devices in meeting spaces, assist with critical out-of-hours site works
Seniority
Mid-level, hands-on IC
