Service Coordinator
Core
Coordinate incoming service requests, schedule field technicians, and manage the end-to-end lifecycle of service jobs from quote to invoice closure.
Role type
Service Operations Coordinator
Builds
Field service and shop operations jobs for industrial air power customers
Domain
Industrial equipment maintenance and field service (via careerplan.io/jobs/R0146195-service-coordinator-at-hitachi)
Required skills
Work order management, scheduling, invoicing coordination, ERP data entry, cost reconciliation, customer communication
Preferred skills
SAP ERP, Salesforce CRM, Sullair product knowledge, Parts coordination
Responsibilities
Answer service department calls and handle customer inquiries, prepare service quotes, schedule service technicians and visits, close field and shop jobs by capturing labor and parts data, reconcile work orders against costs, submit invoices to accounting, track project timecards and ensure timely submission.
Seniority
Mid-level, hands-on coordinator