Service Level Agreement Project Lead
Core
Lead governance, execution, monitoring, and continuous improvement of Service Level Agreements (SLAs) across service projects and lifecycle service commitments.
Role type
Senior Project/Program Management Lead (Service Operations)
Builds
Service delivery performance, customer satisfaction, and financial commitments aligned with SLA targets.
Domain
Energy industry + Service Operations/Project Management
Required skills
SLA governance, project management, stakeholder management, financial acumen, contract management, risk management, cross-functional coordination
Preferred skills
Service operations experience, KPI monitoring, claims management, supply chain coordination
Technologies
Project management tools, financial tracking systems, reporting platforms
Responsibilities
Define and manage SLA commitments with customers and internal stakeholders; monitor service performance against KPIs; drive proactive issue resolution; manage SLA-related financials; lead SLA review meetings; ensure compliance with HSE and quality standards.
Seniority
Senior, hands-on IC