Manager, Professional Services
Core
Managing professional services delivery, client relationships, and team performance for enterprise identity security solutions.
Role type
Senior Professional Services Manager (People & Project Management)
Builds
Strategic client engagements and service delivery for SaaS identity security platforms
Domain
Cybersecurity / Identity Management / SaaS
Deliverable
client delivery
Required skills
People management, project management, client relationship management, financial oversight, cross-functional partnership, strategic planning, team coaching, resource allocation, pre-sales support, risk management
Preferred skills
Experience with enterprise software sales cycles, mentorship, continuous improvement methodologies
Technologies
SaaS platforms, Identity security tools
Responsibilities
Oversee financials of team projects focusing on profitability; Partner cross-functionally on sales deals including RFPs and proposals; Serve as senior point of contact for client escalations; Manage team staffing, performance reviews, and career development; Coordinate resource allocation with Resource Management Office; Provide strategic updates on client performance to senior leadership; Coach engagement managers on project performance.
Seniority
Senior, hands-on IC with people management