ServiceNow ITAM Architect
Core
Lead the design, development, and deployment of IT Asset Management (ITAM) capabilities on the ServiceNow AI platform, centralizing enterprise asset inventory and establishing governance controls.
Role type
Senior ServiceNow ITAM Architect
Builds
ServiceNow ITAM modules (HAM & SAM), integrations with 3rd party asset applications, and AI-powered self-service workflows.
Domain
IT Asset Management (ITAM) / Identity Security / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow ITAM domain expertise, ServiceNow platform development (pro-code), CMDB/CSDM implementation, ServiceNow Discovery, HAM and SAM implementation, REST APIs/IntegrationHub, JavaScript/AngularJS/Python, UI Builder/Portal Designer, Agile/Continuous Delivery, QA methodologies, technical governance.
Preferred skills
ArchX or Certified Technical Architect designation, Performance Analytics, AI Control Tower, GRC modules.
Technologies
ServiceNow, Service Portal, Workspaces, Next Experience, IntegrationHub, MID Server, REST APIs, JavaScript, AngularJS, Python, UI Builder, Flow Designer, SCCM, InTune, Entra, Tanium, Jamf.
Responsibilities
Lead ITAM module roll-out and governance policy enforcement, design and deploy ITAM features and integrations, conduct discovery runs and validate data collection, create dashboards for usage reporting, configure connectors and content libraries, troubleshoot platform issues, manage code quality and compliance, define requirements and lead solution design workshops.
Seniority
Senior, hands-on IC with technical leadership
