IT Support Engineer(Engineer,IT Infrastructure)
Core
Provide first-line technical support to end users across multiple regions, troubleshooting hardware, software, access, and workplace issues to ensure seamless technology operations.
Role type
First-line IT Support Engineer (Service Desk)
Builds
Internal IT support services for employees
Domain
Enterprise IT Infrastructure & End-User Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, Windows 11 support, macOS support, ticketing system management, incident logging and prioritization, basic network services (AD, DHCP, DNS), email troubleshooting, SLA compliance
Preferred skills
Identity and device management (Okta, Microsoft 365, Azure, Intune, ServiceNow), ITIL practices, Linux, enterprise print management, software deployment tools (MDT)
Responsibilities
Provide first-line technical support to end users, register and manage tasks in a ticketing system, log and prioritize incidents, troubleshoot standard hardware and software issues, escalate complex cases, maintain internal documentation, ensure compliance with SLAs and security requirements
Seniority
Junior to Mid-level, hands-on IC
