Senior Technical Specialist - AI and Enterprise Applications
Core
Senior escalation point for complex issues in AI-enabled and non-AI enterprise applications, focusing on troubleshooting, root cause analysis, and driving resolutions across authentication, data connectivity, and AI-specific workflows.
Role type
Senior IC technical specialist (AI & Enterprise Applications)
Builds
Enterprise AI solutions and non-AI applications for financial markets customers
Domain
Financial technology / Enterprise Software
Deliverable
client delivery
Required skills
AI troubleshooting (LLMs, agents, prompt engineering, MCP), root cause analysis, authentication/identity management (SSO, OAuth, OIDC), API integration, case management platforms, log/telemetry interpretation, enterprise system integration
Preferred skills
SaaS/FinTech support experience, responsible AI governance knowledge, knowledge management, cross-functional collaboration
Technologies
LLMs, AI agents, MCP, OAuth, OIDC, SSO, Salesforce Service Cloud, ServiceNow
Responsibilities
Act as senior escalation point for complex application support issues; troubleshoot AI-specific issues (response quality, prompt failures, model inconsistencies, retrieval issues); diagnose and resolve issues across authentication, authorization, data connectivity, and UI layers; develop and maintain knowledge articles and troubleshooting guides; serve as a trusted advisor for AI-powered products; collaborate with product and engineering to improve solution performance.
Seniority
Senior, hands-on IC
