Senior Technical Specialist - AI and Enterprise Applications

PHL-Taguig City-CitiPlaza, PHFull-time2026-09-23 → 2026-11-11

Core

Senior escalation point for complex issues in AI-enabled and non-AI enterprise applications, troubleshooting integrations, authentication, and AI-specific behaviors.

Role type

Senior IC technical support specialist (AI & Enterprise)

Builds

Stable operation of AI and enterprise application services for customers

Domain

Financial technology / Enterprise SaaS

Deliverable

client delivery

Required skills

Root cause analysis, AI troubleshooting (LLMs, agents, MCP), authentication/identity management, API integration, system diagnostics, case management platforms

Preferred skills

Prompt engineering, Responsible AI governance, knowledge management, stakeholder management

Technologies

LLMs, AI agents, MCP, OAuth, OIDC, SSO, Salesforce Service Cloud, ServiceNow

Responsibilities

Escalate and resolve complex technical incidents, troubleshoot AI-specific issues (prompt failures, model output), diagnose authentication and integration failures, document cases and perform root cause analysis, develop support documentation, mentor colleagues

Seniority

Senior, hands-on IC

About lseg

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehens