Technical Support Specialist
Core
Provide technical support for Mitel's global sales strategy by resolving incidents, managing product introductions, and driving service improvements for diverse business customers.
Role type
Technical Support Specialist (Incident/Problem & Change Management)
Builds
End-to-end service delivery for global sales teams and new product introductions
Domain
Telecommunications (IP, VoIP, Networking, Virtualization)
Deliverable
client delivery
Required skills
IP networking, VoIP, Virtualization, Microsoft Windows Server, analytical troubleshooting, English (proficient), French (proficient)
Preferred skills
Technical workshop facilitation, lab testing, knowledge base creation
Technologies
IP, VoIP, Networking, Virtualization, Microsoft Windows Server
Responsibilities
Respond to and resolve incident and problem tickets within service levels, provide workarounds for defects, test patches and loads in lab, participate in New Product Introduction (NPI) process, create and maintain Knowledge Base articles, perform technical workshops, conduct internal and external field trials
Seniority
Individual Contributor
