Service Desk/Technical Support Specialist
Core
Answering calls and e-tickets in English and French to troubleshoot issues and provide training for collaboration technology solutions.
Role type
Service Desk/Technical Support Specialist
Builds
Support for video conferencing peripherals and collaboration hardware and software
Domain
IT Support / Collaboration Technology
Deliverable
client delivery
Required skills
Troubleshooting Windows environments, Active Directory administration, Microsoft Exchange administration, Microsoft Teams administration, Hardware support, macOS support, iOS support, Microsoft Office 365 support
Preferred skills
Microsoft Dynamics experience, Technical call center experience, Video conferencing familiarity
Technologies
Active Directory, Hardware, macOS, Office 365, Windows, iOS
Responsibilities
Answer calls and e-tickets in English and French, Troubleshoot issues and provide training for specific technologies, Communicate with clients via email, chat, and phone, Collaborate with internal teams for global delivery, Complete required training courses, Support external services and events, Deliver training sessions remotely and onsite
