Senior Voice Operations Engineer
Core
Manage and troubleshoot voice service incidents, validate ticket prioritization, and analyze logs for SIP/TDM issues to ensure SLA compliance.
Role type
Senior Voice Operations Engineer (L2/L3)
Builds
Voice service stability and customer experience for global businesses
Domain
Telecommunications / IP Telephony
Deliverable
client delivery
Required skills
SIP troubleshooting, VoIP protocols, SBC management, log analysis (Wireshark), network device configuration (Switches/Routers), incident escalation, mentorship
Preferred skills
PRI signaling, NAT/PAT, Unix/Linux systems, CCNA certification
Technologies
SIP, TDM, SBC (Acme, Sonus, Audio Codes, Edgemarc, CUBE), Wireshark, Unix/Linux, Switches, Routers
Responsibilities
Manage tickets via web/email/voice/chat channels; troubleshoot SIP and TDM services; analyze CDRs and logs; monitor SBCs for customer impact; mentor Level 1 engineers; coordinate with Tier 1 carriers.
Seniority
Senior, hands-on IC with mentorship duties
