Technical Support Specialist - VOIP solutions
Core
Provide technical support for Zenoti's Hyperconnect VOIP solution, troubleshooting real-time communication issues and ensuring business continuity for clients.
Role type
Technical Support Specialist (VOIP/Real-time Communication)
Builds
Hyperconnect (VOIP solution for beauty and wellness industry)
Domain
SaaS / Telecommunications / Beauty & Wellness
Deliverable
client delivery
Required skills
VOIP troubleshooting, SIP, WebRTC, network concepts (firewalls, ports, DNS, NAT), browser-based voice interactions, call quality analysis (packet loss, jitter, latency), tool usage (Browser Dev Tools, Wireshark)
Preferred skills
SaaS business management software support, CPaaS platforms (Twilio, Agora), basic scripting
Technologies
Hyperconnect, Browser Dev Tools, Wireshark, SIP, WebRTC
Responsibilities
Troubleshoot real-time communication issues, analyze call quality metrics, investigate end-user device setup, collaborate with engineering on VOIP bugs, document solutions in knowledge base, act as internal subject matter expert
Seniority
Individual Contributor