Customer Success Manager, Real Time Solutions
Core
Guide enterprise clients in realizing value from LSEG Real Time solutions by driving adoption, supporting integration, and expanding usage within their workflows.
Role type
Manager-level Customer Success Manager (Real Time Solutions)
Builds
Customer Value Plans, adoption strategies, and enterprise workflow integrations for financial market data clients
Domain
Financial services / Real-time market data infrastructure
Deliverable
client delivery
Required skills
B2B consultative selling, SaaS experience, financial content knowledge, stakeholder management, business needs mapping, ROI optimization, retention risk management
Preferred skills
Real-time infrastructure knowledge, market data workflows, cloud technologies, APIs, coding
Technologies
Real-time infrastructure, market data workflows, cloud technologies, APIs
Responsibilities
Define business outcomes and success plans to track customer objectives and metrics; Educate customers on LSEG enterprise platforms and technologies; Monitor usage and account health to create actionable insights; Seek organic business expansion opportunities; Ensure customers derive maximum ROI from services; Build and maintain relationships with business decision makers to gather intelligence.
Seniority
Manager, hands-on IC with strategic partnership focus
