Customer Success Manager Pricing and Reference Services
Core
Trusted advisor for LSEG customers on Pricing and Reference Data solutions, driving adoption, expansion, and retention across the customer lifecycle.
Role type
Associate Customer Success Manager (Pricing & Reference Data)
Builds
Customer success outcomes, value realization, and organic expansion for financial data clients
Domain
Financial markets infrastructure, data & feeds, pricing services
Deliverable
client delivery
Required skills
Customer lifecycle management (LAER), business review facilitation, stakeholder engagement, risk mitigation, project management, problem-solving
Preferred skills
SaaS and financial services experience, data/technology solution implementation, API/cloud knowledge, CRM platform usage
Technologies
AWS, GCP, Azure, Python, SQL, JSON, Salesforce, Gainsight, Tableau
Responsibilities
Monitor customer health and use cases, co-create success/value plans, educate customers and gather feedback, drive organic expansion, partner with internal teams to resolve issues, identify and mitigate risks
Seniority
Associate, individual contributor
