Associate Customer Success Manager - Risk Intelligence
Core
Foster relationships and act as a trusted advisor to drive retention, adoption, and expansion of Risk Intelligence solutions (World-Check) for customers in compliance, audit, legal, and risk functions across financial services, accounting, insurance, and energy sectors.
Role type
Associate Customer Success Manager (Risk Intelligence)
Builds
Risk Intelligence solutions (Refinitiv World-Check, UBO Check, Media-Check, Vessel Check, Ongoing Screening, Watchlist, Qual-ID, WC1 API, World Check Online, World-Check Datafile)
Domain
Financial services, compliance, audit, risk, regulatory change
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success strategy execution, customer health monitoring, stakeholder relationship management, product training and demos, issue escalation and resolution, data-driven decision making, onboarding and integration support
Preferred skills
Pre-sales or consulting experience, deep understanding of compliance and risk in financial services, ability to work under pressure, natural relationship building, proactive problem solving
Technologies
Refinitiv World-Check, WC1 API, World Check Online, World-Check Datafile
Responsibilities
Develop and execute customer success strategies to drive revenue retention and identify growth opportunities; Monitor customer health, adoption metrics, and renewals; Deliver 'classroom-style' Academy product walkthrough sessions; Partner with sales leadership to provide insights on customer health and expansion opportunities; Liaise between customers and internal teams to resolve issues; Contribute to the development of best practices within the LCC space
Seniority
Senior Associate