Key Account Coordinator
Core
Coordinate capital equipment order contracts, support deliveries, manage documentation, and assist with invoicing to ensure seamless customer experiences.
Role type
Key Account Coordinator (Commercial Administration & Project Coordination)
Builds
Capital equipment order deliverables from sale through to delivery and invoicing
Domain
Mining, heavy equipment, and industrial sectors
Required skills
contract management, order coordination, delivery scheduling, CRM/ERP system usage, financial documentation, risk management, stakeholder collaboration
Preferred skills
experience in mining/construction/heavy equipment sectors, knowledge of commercial administration processes, project management qualification
Responsibilities
Coordinate capital equipment order contract deliverables from sale through to delivery and invoicing; Monitor order milestones, delivery schedules, dependencies, and potential risks; Prepare and manage delivery scopes of work and customer-specific equipment modifications; Maintain accurate CRM, order management, and account records; Coordinate invoicing documentation and liaise with Finance to support timely billing; Prepare reports, maintain action registers, and support audit-ready documentation; Collaborate with teams across Supply Chain, Logistics, Product Support, Workshops, Service, Finance, and Sales to ensure customer commitments are met; Identify, manage, and escalate risks, issues, or delays impacting customer outcomes.
Seniority
Individual Contributor, mid-level support role