Technical Support Specialist
Core
Deliver exceptional technical support to customers by handling inquiries, resolving hardware and software issues, and ensuring high customer satisfaction for RFID systems.
Role type
Technical Support Specialist
Builds
Customer retention and loyalty through effective issue resolution
Domain
RFID hardware and software, retail, healthcare, logistics
Deliverable
client delivery
Required skills
troubleshooting HW/SW issues, incident management, ticket logging, customer feedback gathering, technical communication, networking concepts (IP, DNS, routing, VPNs), CLI/SSH usage
Preferred skills
RFID UHF technology knowledge, support tool proficiency (Zendesk, Freshdesk, Salesforce)
Technologies
RFID UHF components, routers, switches, firewalls, PuTTY, OpenSSH, Zendesk, Freshdesk, Salesforce
Responsibilities
Respond to customer inquiries via phone, email, and live chat; troubleshoot customer issues; solve incidents related to HW and SW; escalate complex cases; log and track support tickets; gather customer feedback; collaborate with product development and customer success teams
Seniority
Mid-level, hands-on IC