Customer Care Representative (Contract)
Core
Provide exceptional customer service as the primary point of contact for products, services, and delivery dates for robotic end-of-arm technologies.
Role type
Customer Care Representative (Contract)
Builds
Customer support and order management for ATI Industrial Automation's robotic end-effectors.
Domain
Industrial Automation / Robotics
Deliverable
product features
Required skills
customer service, order entry, complaint resolution, product knowledge, multitasking, attention to detail, computer proficiency
Technologies
various software applications for order entry
Responsibilities
handle customer inquiries via multiple channels, provide product/pricing/service information, enter and maintain customer orders, resolve customer complaints, collaborate cross-functionally
Seniority
Entry-level, individual contributor
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