Front Office Agent (Overnight)
Core
Front Office Agent responsible for guest check-in, room assignment, payment processing, and resolving inquiries to ensure seamless arrival and departure experiences.
Role type
Front Office Agent (Overnight)
Builds
Guest arrival and departure processes, room assignments, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, verbal communication, problem solving, adaptability, attention to detail, cash handling, emergency response
Preferred skills
Hotel guest service experience, Property Management System (PMS) experience, Opera System experience
Technologies
Opera System
Responsibilities
Greet and register guests, assign rooms based on preferences, obtain and verify credit/payment information, promote hotel services and local attractions, respond to guest inquiries and resolve issues, maintain knowledge of events and bookings, perform check-out procedures, monitor lobby cleanliness, handle emergencies
Seniority
Entry-level to Mid-level