Front Office Agent
Core
Greet and register guests, assign rooms, process payments, and resolve inquiries to deliver exceptional first impressions and seamless check-in/out experiences at a luxury hotel.
Role type
Front Office Agent (Guest Services)
Builds
Guest arrival and departure experiences, room assignments, and payment processing for hotel guests.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, verbal communication, problem solving, adaptability, attention to detail, cash handling, emergency response
Preferred skills
Hotel guest service experience, Property Management System (PMS) experience, Opera System experience
Technologies
Opera System, Property Management System
Responsibilities
Greet and register guests, assign rooms based on preferences, obtain and verify credit/payment information, promote hotel services and local attractions, respond to guest inquiries and resolve issues, handle check-out procedures and cash transactions, maintain lobby cleanliness, handle emergencies.
Seniority
Entry-level to Junior