Assistant Director of Rooms
Core
Lead the Front Office, Concierge, and Bell departments to orchestrate seamless guest arrivals, departures, and personalized experiences at a luxury oceanfront resort.
Role type
Senior Front Office Director (Rooms Division)
Builds
Guest service operations and front-of-house experiences
Domain
Hospitality / Hotel Management
Required skills
Strategic leadership, team coaching and mentoring, payroll management, guest feedback analysis, room allocation coordination, financial auditing, cross-departmental partnership, emergency response
Preferred skills
Property Management System (PMS) experience, Opera System proficiency, budgeting and forecasting
Responsibilities
Oversee daily operations of Front Office, Concierge, and Bell departments; Lead and develop high-performing teams through coaching and training; Manage payroll, scheduling, and timecard approvals; Monitor guest feedback and implement satisfaction strategies; Coordinate room allocations with Housekeeping; Maintain financial records and prepare performance reports; Partner with departments to optimize efficiency; Respond to emergencies professionally.
Seniority
Senior, hands-on IC with leadership responsibilities