Senior EUC Specialist
Core
Senior 2nd Line EUC Specialist providing hands-on IT support and troubleshooting for desktop, laptop, mobile, and collaboration technologies in a global energy trading environment.
Role type
Senior IC EUC Specialist (2nd Line Support)
Builds
Secure, reliable, and high-performing end-user computing environment for traders, analysts, and corporate users.
Domain
Energy Trading / IT Operations
Required skills
Windows 11 administration, macOS support, Microsoft 365 services, Active Directory, Entra ID, Intune, Microsoft Endpoint Manager, device provisioning, hardware deployment, OS builds, software installation, endpoint management, collaboration platforms, printing solutions, mobile device support, Jira Service Management, ServiceNow
Preferred skills
Windows Autopilot, modern device deployment technologies, meeting room and AV technologies, endpoint security and compliance technologies, experience in energy trading or financial services
Technologies
Windows 11, macOS, Microsoft 365, Active Directory, Entra ID, Intune, Microsoft Endpoint Manager, Jira Service Management, ServiceNow
Responsibilities
Provide 2nd Line support for desktop, laptop, mobile, peripheral, collaboration, and meeting room incidents; Administer and troubleshoot OS and identity management tools; Manage device provisioning and technology refresh programs; Diagnose and resolve workplace technology issues; Maintain documentation and ticket records; Contribute to workplace technology projects and continuous improvement initiatives
Seniority
Senior, hands-on IC