Computer Support Technician
Core
Providing direct technical support for faculty, staff, and students by setting up, repairing, and maintaining laptops, desktops, and other technologies.
Role type
Computer Support Technician (IT Helpdesk)
Builds
Maintains and updates learning environments and technology infrastructure for the university community.
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
Desktop support, troubleshooting, customer service, software updates, patch management, preventive maintenance, inventory management, service ticket handling
Preferred skills
System imaging, hardware maintenance, accessibility tools, peer training, technical mentoring
Technologies
Laptops, desktops, software update tools, patch management systems
Responsibilities
Assist with setup, configuration, repairs, and deployment of hardware and software; maintain technology inventory; provide virtual and in-person support; report on system statuses and outages; address service tickets; perform preventive maintenance.
Seniority
Entry-level to Mid-level, hands-on IC