Lobby Concierge - Loews Hotels Universal Orlando
Core
Providing personalized concierge services, local recommendations, and guest assistance at Loews Hotels within the Universal Orlando Resort.
Role type
Front-line hospitality concierge
Builds
Guest experiences and seamless hotel operations
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Local area knowledge, reservation management, guest relations, property systems proficiency, multilingual communication
Preferred skills
Hospitality industry experience, familiarity with Opera/HOTSOS/Alliant/Sertifi/Resy/Zomato
Technologies
Opera, HOTSOS, Alliant, Sertifi, Resy, Zomato
Responsibilities
Make dining, theater, tour, and travel arrangements; anticipate and personalize guest requests; demonstrate professional attitude in guest and staff interactions; operate computer and phone systems while standing for prolonged periods.
Seniority
Entry-level to Individual Contributor