Site Reliability Engineer
Core
Maintain stability, reliability, and operational effectiveness of essential services within Renewable Energy Trading & Optimisation (RET&O) Operations, bridging technical teams, business stakeholders, and end users.
Role type
Site Reliability Engineer (IT Service Management & Operations)
Builds
Reliable energy trading and Route to Market processes supporting a global renewable energy trading company
Domain
Energy Trading / Renewable Energy / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Change management, Problem management, IT Service Management (ITSM) processes, ITIL principles, operational dashboards, system monitoring, access governance, automation initiatives, operational reporting, service performance analysis, process documentation
Preferred skills
Application support, Service desk experience, end-user support services, working under pressure
Technologies
operational dashboards, monitoring tools
Responsibilities
Monitor system health and performance using operational dashboards and tools; Respond to incidents, support root cause analysis, and corrective/preventive actions; Collaborate with service owners to improve reliability and reduce operational risk; Maintain and optimize operational processes (incident, change, problem, request management); Support and manage access management processes for critical business platforms; Drive automation initiatives to reduce manual operational tasks; Support the development and maturity of IT Service Management practices; Contribute to operational reporting and continuous improvement initiatives; Document operational procedures and ensure compliance with standards
Seniority
Mid-level, hands-on IC
