Collections Manager
Core
Oversees billing and collection functions for meeting and event groups, managing receivables, disputes, and payment plans across a portfolio of luxury hotels.
Role type
Senior IC collections manager (hospitality finance)
Builds
Cash flow and receivables management for hotel properties
Domain
Hospitality / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit risk management, receivables collection, team leadership, dispute resolution, payment plan creation, internal controls enforcement, KPI monitoring, cost management, staff hiring and training, stakeholder relationship management, Excel proficiency
Preferred skills
Credit Manager experience, hotel industry background, high-volume shared services experience, continuous improvement expertise
Technologies
Microsoft Excel, Windows-based applications
Responsibilities
Manage billing and collection activities for meeting and event groups; Direct collection coordinators for post-departure receivables; Resolve client disputes and manage aged accounts; Create and manage payment plans for delinquent accounts; Monitor team productivity and KPIs to meet cash flow objectives; Facilitate monthly meetings with hotel operations on aged accounts; Enforce internal controls and best practices; Hire, coach, and evaluate team members; Build relationships with hotel property leaders
Seniority
Senior, hands-on IC with team leadership
