Senior Credit & Collections
Core
Managing complex, high-touch customer accounts and global receivables operations to ensure timely collections, reduce aging, and maintain strong customer experiences for premier and strategic accounts.
Role type
Senior Credit & Collections Manager
Builds
Global accounts receivable operations, credit risk frameworks, and cash collection workflows for strategic enterprise clients.
Domain
B2B SaaS / AI / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Credit risk assessment, accounts receivable management, dispute resolution, portfolio prioritization, cross-functional stakeholder management, financial reporting, process improvement, data analysis, system navigation, project management
Preferred skills
Business language proficiency, experience with AI-enabled workflows, automation tools, executive communication
Technologies
Salesforce, ERP systems, customer portals, collection workflow tools, data dashboards
Responsibilities
Manage a portfolio of premier and strategic customer accounts ensuring timely collections and clear communication. Support collections coverage across key regional areas including payment follow-up, documentation, and dispute coordination. Perform credit reviews and customer risk assessments within established frameworks. Drive resolution of complex AR and customer finance issues by coordinating owners and escalating risks. Run disciplined AR operating cadences across assigned portfolios and queues. Monitor portfolio health and collections performance through AR aging, DSO impact, and dispute trends. Improve collections coverage and predictability by surfacing stalled accounts and process gaps. Partner with internal teams and external partners to scale consistent collections coverage and drive measurable cash outcomes. Support month-end close, audit requests, reserve inputs, and write-off recommendations. Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, and operational efficiency.
Seniority
Senior, hands-on IC with strategic account ownership