Commercial Bank Program Manager
Core
Managing colleague development, learning, engagement, and adoption programs across the Commercial Bank to build skills and drive sustained adoption of new tools and ways of working.
Role type
Senior Program Manager (Learning & Development / Change Management)
Builds
Practical, role-based learning experiences, communications, job aids, and reinforcement activities for business and technology initiatives.
Domain
Commercial Banking / Financial Services
Deliverable
product features
Required skills
Program management, learning and development, colleague engagement, communications, digital adoption, organizational readiness, stakeholder influence, instructional design, data analysis
Preferred skills
Adult learning practices, champion network building, communities of practice, experience in regulated environments, facilitation, program leadership during change
Technologies
None explicitly listed
Responsibilities
Manage assigned colleague development and adoption programs from planning through implementation; Translate business priorities into practical learning experiences and resources; Partner with business leaders and SMEs to identify needs and design solutions; Lead the colleague experience including learning, communications, and feedback activities; Develop and execute training, workshops, and communities of practice; Measure and report program effectiveness and adoption outcomes; Build partnerships across enterprise teams to coordinate resources.
Seniority
Senior, hands-on IC
