Global Markets Lead - Global Buyer CRM
Core
Senior strategic leader shaping global CRM strategy, customer insights, and AI-powered content systems to drive retention and engagement across eBay's key markets.
Role type
Senior strategic leadership (Head of Global Markets CRM)
Builds
Hyper-personalized CRM experiences, scalable content systems, and AI-driven engagement programs for millions of buyers and sellers.
Domain
Ecommerce, Customer Relationship Management (CRM), Artificial Intelligence
Deliverable
production ML models
Required skills
Strategic planning, customer insight generation, market prioritization, AI strategy, cross-functional leadership, performance management, content strategy, hypothesis testing, stakeholder influence
Preferred skills
Experience in global market leadership, AI transformation, behavioral data analysis
Technologies
AI Engine, CRM platforms, analytics tools
Responsibilities
Define global CRM strategy and market prioritization frameworks; lead customer insight and learning agendas; shape AI-powered content and experience strategy; drive cross-market performance reviews; partner with executive leadership and product teams to align on customer needs.
Seniority
Senior, hands-on IC with strategic scope
