Merchant Support Representative
Core
Provide timely and professional support to merchants via email and phone, handling inquiries, claims, and payment processing incidents.
Role type
Merchant Support Specialist (German-speaking)
Builds
Customer support for merchants using Global Payments' credit, debit, and prepaid solutions
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
German fluency, Czech fluency, problem-solving, judgment, multi-priority management, attention to detail
Preferred skills
Experience in customer support, merchant services, payments, banking, or financial services; knowledge of payment processing and transaction lifecycle; experience with customer portals, ticketing systems, or CRM platforms
Responsibilities
Handle merchant inquiries and claims related to payments, transaction processing, statements, portal access, declined transactions, and account adjustments; Investigate and resolve incidents associated with card acceptance and payment processing activities; Support merchants in navigating customer portals and understanding payment-related processes and services
Seniority
Individual Contributor