Technical Support Engineer – Payments
Core
Second-level technical support and incident resolution for card/transaction processing, POS, ATMs, and fraud systems for Thredd clients.
Role type
Senior IC technical support engineer (payments)
Builds
Resolution of payment transaction issues and prevention of future occurrences
Domain
Payments, transaction processing, fraud prevention
Deliverable
client delivery
Required skills
Transaction system knowledge (card, POS, ATM), fraud prevention (3DS), chargebacks, API knowledge (Soap, REST), SQL, XML/JSON, data analysis tools (Excel, ELK, Postman)
Preferred skills
MasterCard/Visa processing familiarity, regulatory/scheme change impact knowledge, B2B operational support experience
Technologies
SC, EHI, WS, Jira, Confluence, Postman, ELK, Soap, REST, SQL, XML, JSON, Excel
Responsibilities
Provide second-level analysis and resolution for card/transaction processing issues; Resolve technical issues related to fraud, chargebacks, and 3DS; Provide data-driven insights on transaction data to inform decision-making; Advocate for client requirements within the organization; Collaborate with internal teams and third parties to address root causes of issues