IT Support Technician
Core
Deliver reliable technology support across the business to keep people connected, productive, and secure by resolving hardware, software, and connectivity challenges.
Role type
IT Support Technician (End-User Support)
Builds
Internal IT infrastructure and user support services for a global payments company
Domain
Financial Services / IT Operations
Deliverable
client delivery
Required skills
Windows and Mac OS administration, Active Directory management, Microsoft cloud services troubleshooting, hardware/software troubleshooting, asset management, process optimization
Preferred skills
Multinational financial institution experience, international team support, flexible scheduling
Technologies
Windows, Mac, Active Directory, Microsoft cloud services, Google Workspace
Responsibilities
Resolve hardware, software, and connectivity challenges; proactively identify and resolve technical issues to reduce downtime; deploy and maintain technology solutions for onboarding and collaboration; manage IT assets for compliance and lifecycle planning; optimize support processes and service quality
Seniority
Mid-level, hands-on IC