Client Support Specialist
Core
First point of contact resolving client enquiries, complaints, and requests via phone, email, and chat for a global payments technology company.
Role type
Client Support Specialist
Builds
Client relationships and compliant customer outcomes for merchants and partners
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
problem solving, attention to detail, system navigation, written and verbal communication, multitasking, compliance understanding
Preferred skills
experience in client support or customer service roles
Responsibilities
Investigate and resolve merchant and partner issues using CRM/case management systems; manage refunds, direct debit setups, and amendments; maintain accurate client data; contribute to continuous improvement through client feedback and documentation updates; support compliance requirements and training solutions
Seniority
Individual Contributor
