Internal IT Users Support Technician
Core
Deliver first and second-line IT support, resolving incidents and service requests efficiently while troubleshooting end-user devices, operating systems, software, hardware, printers, peripherals, and network connectivity.
Role type
IT Support Technician (Level 1/2)
Builds
Stable IT operations for end-users across onsite and remote environments
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Windows/ChromeOS/macOS device management, Microsoft Active Directory administration, incident triage and escalation, technical documentation creation, system imaging and software deployment
Preferred skills
IT service management processes knowledge, virtual desktop environment support, cloud-based workplace technologies support, trend analysis for process improvement
Technologies
Windows, ChromeOS, Apple devices, Microsoft Active Directory
Responsibilities
Resolve incidents and service requests, troubleshoot end-user devices and network connectivity, manage incident triage and escalation, configure and provision desktops/laptops/mobile devices, assist with system maintenance and hardware upgrades
Seniority
Mid-level, hands-on IC
