Junior Contact Center Specialist
Core
Providing customer support and managing relationships with payment terminal merchants via phone and email.
Role type
Junior Contact Center Specialist
Builds
Customer support interactions and merchant account management
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
relationship building, time pressure management, shift work adaptability, proactive client approach
Responsibilities
handling incoming customer calls, contacting payment merchants via phone and email, answering product inquiries, implementing system changes
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