Back Office Representative 1
Core
Handle account inquiries, update cardholder/corporate account information, and identify fraud or credit issues for a global payments company.
Role type
Back Office Representative (Operations Support)
Builds
Account management and risk detection workflows for cardholder and corporate accounts
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
account management, fraud detection, credit risk assessment, case handling, regulatory compliance, data documentation
Preferred skills
back office operations experience, familiarity with fraud/chargeback processes, case management system proficiency
Responsibilities
Research and respond to account inquiries across channels; review and update cardholder/corporate account information; detect and escalate potential fraud, credit, or chargeback issues; perform routine updates and documentation of account details; validate report disputes and update credit bureau systems; sort and distribute mail for appropriate action
Seniority
Entry-level to Junior (2+ years experience required)