Customer Service Representative 1
Core
Respond to customer inquiries and resolve payment and account-related issues across phone, email, SMS, and chat channels.
Role type
Tier 1 Customer Service Representative
Builds
Client support operations for a global payments company
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
verbal and written English communication, customer service, data entry, issue escalation, product knowledge maintenance
Preferred skills
multi-channel support experience, CRM tool familiarity, problem-solving
Responsibilities
Respond to customer inquiries via multiple channels, handle routine calls and escalate complex issues, maintain accurate knowledge of products and policies, navigate computerized data entry systems, resolve Tier 1 payment requests including card activations and updates, enter required data into client systems, escalate unresolved issues to senior representatives.
Seniority
Entry-level, 6 months to 1 year experience
