Partner Customer Success Manager - English + Spanish/French (Implementation & Onboarding)
Core
Guide partners through onboarding and manage long-term relationships to help F&B and Retail businesses increase revenue and retain clients using a loyalty and marketing automation SaaS platform.
Role type
Partner Customer Success Manager (Implementation & Onboarding)
Builds
Turnkey all-in-one SaaS platform for customer engagement and loyalty solutions
Domain
F&B and Retail industries, Customer Engagement, Loyalty Solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success, Customer Onboarding, Implementation/Account Management, SaaS experience, Software configuration, KPI analysis, Upselling strategies
Preferred skills
F&B or Retail industry experience, Familiarity with customer engagement or loyalty solutions, Proficiency in Spanish or French
Technologies
CRM, Enterprise-level data platforms, Marketing automation tools, Mobile app platforms
Responsibilities
Own overall relationship with assigned partners after sales signing, Guide new partners through onboarding and product setup, Proactively address customer issues by coordinating with internal teams, Serve as the voice of partners to influence product development, Develop and execute success plans tailored to partner goals, Identify opportunities for upselling additional features or high-tier plans
Seniority
Mid-level, hands-on IC
