Senior Customer Success Manager - English + Spanish/French (Implementation & Onboarding)
Core
Guide mid-to-large F&B and Retail clients through onboarding and retention using a turnkey SaaS loyalty platform, acting as project manager and main point of contact.
Role type
Senior Customer Success Manager (Implementation & Onboarding)
Builds
Customer loyalty programs, engagement campaigns, and retention strategies for F&B and Retail businesses
Domain
Payments technology, F&B, Retail, SaaS
Deliverable
client delivery
Required skills
Project management, loyalty program configuration, KPI analysis, upselling, stakeholder coordination, technical troubleshooting
Preferred skills
F&B or Retail industry experience, familiarity with loyalty solutions, mentoring junior staff
Technologies
CRM, loyalty engines, marketing automation, mobile apps
Responsibilities
Manage end-to-end onboarding for mid-to-large clients; configure and maintain customer loyalty programs; proactively resolve customer issues; advocate for customer needs to influence product development; identify upselling opportunities; mentor junior CSMs
Seniority
Senior, hands-on IC with mentorship duties
