GEICO Customer Service Representative
HybridNo visa sponsorship
Core
Provide reassurance and solutions to auto policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Auto Customer Service Representative
Builds
World-class customer service for GEICO policyholders
Domain
Insurance (Auto/Personal Lines)
Deliverable
client delivery
Required skills
Customer service, problem-solving, multitasking, adaptability, detail-orientation
Preferred skills
High-volume call center experience, KPI management, Personal Lines or Property & Casualty licensing
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities
Seniority
Entry-level to Mid-level