Billing Customer Service Representative, PRS
Core
Handle billing inquiries, process payments, and assist with portal navigation for agency partners and clients via phone, chat, and email.
Role type
Billing Customer Service Representative
Builds
Billing support and payment processing services for Chubb Personal Lines clients
Domain
Insurance (Personal Lines)
Deliverable
client delivery
Required skills
Analytic and basic mathematical calculation skills, multi-application navigation, high-volume contact center experience, problem-solving, cross-selling
Preferred skills
College degree or currently pursuing, experience in high-volume contact center with focus on superior service
Technologies
Microsoft Office, Chubb product systems and tools
Responsibilities
Answer billing questions, take payments, assist with portal login and navigation, resolve client concerns, cross-sell products, maintain productivity and quality standards in a fast-paced environment
Seniority
Entry-level to Junior (1-2 years experience)