Insurance Unit Manager/Supervisor
Core
Lead and develop a team of claims associates to deliver exceptional customer service and resolve complex insurance inquiries.
Role type
Operations Unit Supervisor / Leader (Claims Management)
Builds
Claims resolution processes and customer satisfaction outcomes
Domain
Insurance / Auto Insurance
Deliverable
client delivery
Required skills
Team leadership, performance management, data analysis, process improvement, compliance knowledge, conflict resolution, training and mentoring
Preferred skills
Experience in insurance, financial services, call center, or retail
Technologies
KPIs, performance metrics
Responsibilities
Lead, mentor, and inspire a team of associates; Monitor and evaluate team performance using KPIs; Address escalated customer concerns; Collaborate on process improvements; Serve as a resource for insurance-related questions
Seniority
Mid-level Supervisor