Senior Manager, Associate Relations
Core
Leads a team of Associate Relations Advisors and Investigators to ensure consistent, high-quality delivery of employee relations support, investigations, and resolution across the enterprise.
Role type
Senior Manager, Associate Relations
Builds
Enterprise-wide associate relations support, investigations, and resolution services
Domain
Insurance / Human Resources / Employee Relations
Deliverable
client delivery
Required skills
Employee relations expertise, investigative resources management, employment law knowledge, team leadership, complex problem solving, data analysis, risk mitigation, continuous improvement
Preferred skills
HR systems experience (Workday)
Technologies
Workday
Responsibilities
Lead and develop a mixed team of Advisors and Investigators; oversee end-to-end delivery of intake, consultation, investigation, and resolution; provide expert guidance to HR Business Partners and business leaders; ensure consistent, fair, and policy-aligned outcomes; analyze case data to identify systemic issues and trends; drive continuous improvement in workflows and service delivery; coach leaders on best practices in employee relations.
Seniority
Senior, hands-on IC with team leadership
