Insurance Unit Manager/Supervisor
Core
Lead and develop a team of associates in the Claims management organization to deliver exceptional customer service and resolve complex inquiries.
Role type
Operations Unit Supervisor / Leader
Builds
Claims resolution processes and customer satisfaction outcomes
Domain
Insurance / Auto Insurance
Deliverable
client delivery
Required skills
Team leadership, performance management, data analysis, compliance adherence, conflict resolution, process improvement, mentorship, industry knowledge
Preferred skills
Experience in insurance, financial services, call center, or retail
Technologies
Key performance indicators (KPIs)
Responsibilities
Lead, mentor, and inspire a team to deliver exceptional service; guide team members in resolving complex customer inquiries; monitor and evaluate team performance using KPIs; hold team accountable for compliance and results; address escalated customer concerns; collaborate on process improvements; serve as a resource for insurance-related questions.
Seniority
Mid-level, hands-on IC