Senior Manager Operations
Core
Lead a Health & Dental claims operation team in Bangalore, providing people leadership for 5+ managers and 80-100+ associates to deliver exceptional customer experience, manage operational objectives (time, quality, productivity), and drive continuous improvement.
Role type
Senior Manager Operations (Health & Dental Claims)
Builds
Health & Dental claims adjudication services for customers
Domain
Financial services / Health insurance
Required skills
People leadership, performance management, coaching, operational strategy, budget management, compliance adherence, change leadership, risk assessment, stakeholder relationship building, analytical problem solving
Preferred skills
Group Health & Dental claims experience, Lean/Six Sigma, PMP
Technologies
Lean, Six Sigma, PMP
Responsibilities
Provide people leadership for 5+ managers and employees; ensure employee engagement and performance management; achieve operational objectives for claim adjudication; drive continuous improvement; collaborate on forecasting and capacity planning; manage site operating budget; ensure compliance and audit satisfaction.
Seniority
Senior, hands-on IC with management layer