Analyst Technical Operations-2
Core
Provide production support and automation for financial services processes, specifically scheduling and monitoring EASY applications to ensure SLA compliance.
Role type
Technical Operations Analyst (Production Support)
Builds
EASY application transactional processing workflows
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
technical triage, root cause analysis, workload automation (AutoSys), UNIX shell scripting, SQL/PL/SQL, database investigation, service ticket management
Preferred skills
trend analysis, process automation strategy, enterprise software support, customer-facing technical communication
Technologies
AutoSys, CA Workload Automation, UNIX, SQL, PL/SQL, EASY system
Responsibilities
Diagnose and resolve production-critical program failures within SLAs; schedule and monitor back-end transactional processing; act as liaison between support and development teams; respond to service ticket requests for application setup and monitoring; escalate major system issues to other support teams.
Seniority
Mid-level, independent contributor