Customer Success Manager, Renewals & Growth
Core
Drive customer retention, expansion, and long-term growth by acting as a strategic partner to ensure product adoption and desired outcomes.
Role type
Customer Success Manager (Renewals & Growth)
Builds
Customer success plans, business reviews, and scalable customer success programs
Domain
SaaS / Professional Services (Tax, Finance, Legal)
Required skills
Relationship building, stakeholder management, data-driven insights, CRM proficiency, strategic thinking, problem-solving
Preferred skills
5+ years in Customer Success/Account Management, enterprise/mid-market account management, churn reduction, Tax/Finance/Legal domain experience
Responsibilities
Own customer portfolio lifecycle, drive revenue performance, develop trusted advisor relationships, drive product adoption, identify/mitigate churn risks, partner with Sales for expansion, monitor health metrics, conduct QBRs, collaborate cross-functionally, maintain CRM records
Seniority
Mid-Senior, hands-on IC
