Customer Success Associate
On-site
Core
Support and manage the customer lifecycle, ensuring engagement and satisfaction through proactive troubleshooting, onboarding, and relationship management.
Role type
Customer Success Associate
Builds
Customer retention, renewals, and upselling opportunities
Domain
Professional services / Legal & Tax (Wolters Kluwer)
Deliverable
client delivery
Required skills
CRM proficiency, data analysis, problem-solving, communication, product knowledge, feedback implementation
Responsibilities
Support customer onboarding, resolve customer inquiries, assist with renewals and upselling, monitor customer performance data, provide training, ensure implementation schedules are met, collaborate on product improvements, document interactions in CRM, maintain client relationships
