Director, Customer Service - Order to Cash
Core
Lead the transformation and sustained performance of the end-to-end order-to-cash process to improve financial outcomes, invoice accuracy, and payment speed.
Role type
Director, Order-to-Cash Strategy & Operations
Builds
Order-to-cash strategy, process improvements, and improvement roadmap for a complex B2B brand.
Domain
Finance Operations / Order-to-Cash / B2B SaaS
Required skills
Order-to-cash transformation leadership, ERP systems expertise, Salesforce proficiency, process improvement, stakeholder management, financial analysis, strategic planning, change management, data analysis, policy development
Preferred skills
Experience with subscription revenue models, experience with global systems like BlackLine, experience with complex B2B billing and collections
Technologies
ERP systems, Salesforce, BlackLine
Responsibilities
Define order-to-cash strategy and shared performance targets; maintain a prioritized roadmap for process improvements; identify root causes of customer and operational problems; assess product-led commercial proposals for feasibility and financial impact; improve policies and processes to enhance receivables outcomes; drive implementation and adoption of approved changes; measure results and require corrective action for material gaps.
Seniority
Director, strategic leadership with direct reports
