Senior Customer Success Specialist - Healthcare
Core
Senior Customer Success Specialist managing strategy and product utilization for mid-size major accounts in the Clinical Decision Support Provider portfolio, optimizing outcomes to align with clinical and operational goals.
Role type
Senior Customer Success Manager (Healthcare)
Builds
Clinical Decision Support (CDS) product adoption and utilization for major healthcare accounts
Domain
Healthcare / Clinical Decision Support
Required skills
Strategic account management, Project management, Utilization analysis, Workflow design, Executive stakeholder engagement, Implementation leadership
Preferred skills
Business Health Administration degree, Advanced degree, Clinical healthcare provider experience
Technologies
Customer success platforms, CRMs
Responsibilities
Partner with Sales to maintain major account health and drive renewals; Lead comprehensive implementation and optimization projects; Analyze utilization patterns and provide data-driven recommendations; Design workflows and training plans; Conduct Executive Business Reviews (EBRs); Identify cross-sell/up-sell opportunities.
Seniority
Senior, hands-on IC